Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Kensa Reports & Insights (the “App”), provided by EQUINOXEDGE LTD, a company registered at Theopateron 3, Limassol, 4150, Cyprus (“Company,” “we,” “us”). By installing or using the App, you (“Merchant,” “you”) agree to these Terms.

Last updated: August 3, 2026.

1. The Service

The App is an analytics and reporting tool for Shopify stores, providing sales, profit, and customer behavior reporting based on data read from your Shopify store via the Shopify API. The App does not modify your store’s orders, products, customers, or other data — it is read-only with respect to your store content.

2. Eligibility

You must have an active Shopify store and the authority to install apps on that store to use the App.

3. Founding Member Plan and Billing

• The App is offered on the “Founding Member” plan: $29 USD per month, or $300 USD per year, with a 14-day free trial, billed through Shopify App Pricing.
• Billing is handled entirely by Shopify; the Company does not process or store your payment card details.
• Your recurring billing cycle begins when your free trial ends, not on the day you install the App or start the trial.
• You may cancel at any time through Shopify’s billing interface; cancellation takes effect at the end of your current billing period unless otherwise stated at checkout. Amounts already billed for the current period are non-refundable, except where required by law.
• If a billing charge fails or your subscription otherwise lapses, we may suspend your access to the App until the issue is resolved.
• The Founding Member plan and its price are offered on a limited basis and may be closed to new subscribers at the Company’s discretion. This does not affect the price or terms already agreed with existing Founding Member subscribers for as long as they remain subscribed.

4. Your Responsibilities

• You are responsible for the accuracy of the data in your Shopify store that the App reads and reports on.
• You are responsible for complying with applicable data protection law (including obtaining any consents required from your own customers) in connection with your use of the App and the data it processes.
• You will not attempt to reverse-engineer, resell, or use the App to build a competing product.

5. Our Responsibilities

We will make reasonable efforts to keep the App available and to process data securely, as described in our Privacy Policy and Data Processing Agreement. THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation, or that the App's reports will be free of errors arising from data or systems outside our control (including Shopify's own platform and APIs).

6. Data and Privacy

Our collection and use of data through the App is described in our Privacy Policy. Where we process personal data of your customers on your behalf, that processing is additionally governed by our Data Processing Agreement, incorporated into these Terms by reference.

7. Intellectual Property

The App, including its software, design, and reports templates, is owned by the Company. These Terms do not grant you any rights to the App’s underlying software beyond the right to use it as intended through your Shopify admin. You retain all rights to your own store data.

8. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability arising out of or related to the App will not exceed the amount you paid the Company in the twelve (12) months preceding the claim. The Company is not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, or data, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Indemnification

You agree to indemnify and hold the Company harmless from any claims, damages, or expenses (including reasonable legal fees) arising from: your use of the App in violation of these Terms or applicable law; your failure to obtain any consents required from your own customers in connection with data processed through the App; or a dispute between you and your customers relating to your store or the data it contains. This does not apply to the extent a claim arises from the Company's own breach of these Terms or applicable law.

10. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access to the App if you breach these Terms, or as needed to comply with applicable law or Shopify’s own policies. Upon termination, data is deleted in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after an update constitutes acceptance of the revised Terms.

12. Governing Law and Venue

These Terms are governed by the laws of Cyprus, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Cyprus.

13. General Provisions

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• Entire agreement: These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and the Company regarding the App, and supersede any prior agreements on the subject.
• Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our consent.

14. Contact

Questions about these Terms can be sent to info@kensaworks.com.